Refund policy

Last updated: July 13, 2026

At Cosy Spaces NZ / JKA Electrical, we take great care to ensure every product is supplied as described and fit for purpose. Because of this, all sales are final.

I. KEY POINTS

  • No returns or exchanges are accepted once an order has been placed.
  • Custom and clearance items are also non‑returnable.
  • Please choose carefully before confirming your order.
  • In exceptional circumstances where a return is approved at our discretion: 
    • A 40% restocking fee will apply.
    • The buyer is responsible for all return courier fees.
  • Refunds (if granted) are processed back to your original payment method once the item has been received and checked.
  • Important: Shopify has a processing period before funds are released to us. Refunds will only be actioned after the original payment has cleared into our account, ensuring accuracy and compliance with Shopify’s payout schedule.

II. FRIENDLY NOTE

We’re here to help you make the right choice upfront. If you’re unsure about a product, please reach out before ordering — we’ll gladly guide you so you can shop with confidence.

III. CONTACT US

If you have questions about this Return and Refund Policy, please contact us through our website:
🌐 https://cosyspaces.co.nz/contact-us